IT Support

We’re a highly experienced and qualified team, combined with expertise, and a our passion for technology, we ensure a high level of support service delivery. Our support services run independently for when they are required singularly, or they run hand in hand with our Managed IT services. Both remote and onsite support is available. We’ll look to troubleshoot and diagnose remotely, whilst anticipating an onsite visit as and when required. Our service-level agreement (SLA) for Priority 1 cases are sub 2-hours on paper, we strive to exceed this and and often do.

We adopt and use award-winning customer relationship managment and service support software, alongside a comprehensive range of additional remote and security support tools, to enable us to handle a large number of enquiries efficiently with ease. We proactive manage all enquiries, prioritising and efficiently finding resolutions at a fast pace.